Log in to My Account
Once you are registered for an ACIS tour, My Account is your portal for everything you need to know. You will find your group’s personalized itinerary and hotel and flight information when it becomes available, you can pay for your trip, enroll for automatic payments and select your protection plan. You can also find information that will help you prepare for your adventure ahead such as packing tips, money matters and more.
How do I log into My Account?
Log in to My Account here. If you registered online and therefore already created a username and password, you will need to enter it. If you have not already selected a username and password, or you forgot it, don’t worry, we can help. Reset or Retrieve your username and password. Please note that both username and password are case-sensitive.
Troubleshooting if that doesn't work:
If you have done all this, including resetting your password, and it is still not working then we suggest reaching out to us via chat during business hours or through email. Our email is Accounts@acis.com
Please note, if you are trying to log into your Travel App, that log in information is different. You can type Travel App into the Tripp Bot or review our Travel App FAQs for that log in process.
Troubleshooting if that doesn't work:
- Please make sure you enter your username and password exactly as you created them. If logging in on a mobile device, double check your device isn’t automatically adding an extra space at the end
- Make sure you’re logging into the correct trip. Participants need new account information for each trip they are taking.
- Double check you’ve clicked ‘Login’ and not ‘Register’ in order to avoid creating a duplicate account.
If you have done all this, including resetting your password, and it is still not working then we suggest reaching out to us via chat during business hours or through email. Our email is Accounts@acis.com
Please note, if you are trying to log into your Travel App, that log in information is different. You can type Travel App into the Tripp Bot or review our Travel App FAQs for that log in process.
My account has been deactivated; how can it be reinstated?
You can request reinstatement by emailing accounts@acis.com and including your account information. Our Operations and Flights teams will need to confirm that there is space remaining on the trip before reinstating your account. Please note a reinstatement fee will be applied if the account is reinstated.